Privacy Policy | Atifeast

Introduction

Welcome to Atifeast (اتيفيست).

We respect your privacy and understand how important it is to protect your personal data. This Privacy Policy explains how information is collected, used, stored, shared and protected when you use our website, our apps or the services linked to them.

Atifeast services include ordering food from restaurants, ordering products from available markets and stores, organising delivery services, and the services we provide to partners and delivery couriers.

By using our services, please read this policy to understand how your data is handled and what rights you have over it.

1Who are we?

Atifeast is a technology platform that connects customers with participating restaurants, markets and stores, and helps manage orders and organise delivery services in the areas where the service is available.

Operator: Atifeast
Area of operation: Syrian Arab Republic.
Contact email: info@atifeast.com
Website: atifeast.com

2Information we collect

Depending on the service you use, we may collect the following information:

a. Personal information

Your name and basic account information.
Your phone number.
Your email address, when provided.
Delivery addresses and related notes.
Information you provide when contacting customer service.

b. Order information

Details of the products and food ordered.
The restaurants and markets you order from.
Order value, delivery fees and discounts.
The selected payment method and payment status.
Your history of orders, cancellations and complaints.
Your ratings and feedback on the service.

c. Location information

We use location information when you grant the necessary permission or enter your address manually, in order to:

Identify available delivery areas.
Show nearby restaurants and markets.
Set the address where the order is received.
Help delivery couriers reach the destination.
Show delivery progress when tracking is available.

A delivery courier’s location may be processed during delivery tasks in line with the app’s permissions and operating requirements.

You can control location permissions from your device settings. Turning them off may affect some features that rely on location.

d. Technical information

We may collect technical information needed to run and protect the services, such as:

Device type and operating system.
Internet Protocol (IP) address.
App version.
Session and notification identifiers.
Error and crash logs.
Information about how the website and app are used.

e. Partner and courier information

When Atifeast services for restaurants, markets or delivery couriers are used, additional data needed to manage accounts, orders, financial operations and permissions may be processed, according to the nature of the relationship and the services used.

3How we use your information

We use personal information for the following purposes:

Creating and managing your account.
Verifying user identity and securing sign-in.
Receiving orders and sending them to restaurants and markets.
Organising pick-up and delivery.
Processing payments and following up on transactions.
Communicating about order status and related changes.
Handling complaints, support requests and refunds.
Improving platform performance and user experience.
Detecting fraudulent activity or unauthorised use.
Meeting legal and regulatory obligations.
Sending marketing messages and offers once the necessary consent has been obtained.

We do not use your personal data for purposes incompatible with the stated purposes except on an appropriate legal basis.

4Sharing information with others

The minimum information needed to provide the service may be shared with the following parties:

Restaurants and markets: To prepare orders, such as the customer’s name, order details, notes and the delivery address when needed.
Delivery couriers: To carry out the delivery, such as the delivery address, directions and the necessary means of contact.
Technical service providers: To run hosting, notifications, analytics, security and technical support systems, under legal and contractual safeguards.
Payment service providers: When an available electronic payment method is used, the payment provider may process the data needed to complete the transaction, in line with legal requirements and its own privacy policy.
Competent authorities: When disclosure is required by law or by a decision of a competent authority.

We do not sell customers’ personal data for money for marketing purposes by other parties.

5Protecting information

We apply appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, loss or unlawful disclosure.

These measures may include managing access permissions, protecting communications, monitoring unusual activity and keeping security tools up to date.

However, no electronic system can guarantee that security risks are completely eliminated.

6Keeping information

We keep personal data for as long as needed to fulfil the purposes for which it was collected, including managing accounts, carrying out orders, settling transactions, handling complaints and meeting legal obligations.

The retention period depends on the type of data, the purpose of its use and the relevant legal requirements.

When the data is no longer needed, it is deleted or anonymised according to approved procedures, unless there is a legal reason to keep it for longer.

7Your rights

Under the applicable laws, you have the right to request:

To know what personal data we process and the related purposes.
Access to your data or a copy of it.
Correction or updating of inaccurate information.
Deletion of your data where the legal conditions are met.
Withdrawal of consents you have given, where applicable.
To object to data processing in the cases permitted by law.
To know the criteria for keeping data.
To file a complaint about the processing of your information with the competent authority.

To exercise these rights, you can contact us by email: support@atifeast.com

We may need to verify your identity before carrying out a request, to protect your account from unauthorised access.

8Deleting your account

Users can request deletion of their account and the data linked to it through:

The account deletion request page
An account deletion request sent by email to support@atifeast.com
The options available in the app.

Once a deletion request is received and verified, it is processed and data that no longer needs to be kept, or is not legally required, is deleted.

We may keep some limited records where necessary to meet legal or financial obligations, to settle a dispute or to handle an open request, with their use restricted to the permitted purpose.

Deleting your account may mean losing access to your order history and the benefits linked to it.

9Notifications and marketing

We may send you important operational notifications about orders, your account and security, such as order confirmations or delivery status updates.

Offers and marketing messages are sent on the basis of the necessary consent, and you can unsubscribe from them using the available means.

Notifications needed to provide the services or protect your account may continue even if you turn off marketing messages.

10Cookies

The Atifeast website may use cookies and similar technologies to:

Run the website’s core functions.
Save necessary preferences.
Improve performance and the browsing experience.
Measure website use and analyse technical problems, when these tools are enabled.

Non-essential cookies and the related consent options are subject to the applicable legal requirements.

Users can manage some of these files from their browser settings or the privacy tools available on the website.

11Third-party services and data transfers

Some platform functions may rely on external technical service providers, including hosting, notification or payment processing services.

Where these services involve processing personal data outside the Syrian Arab Republic, this is subject to the legal requirements on cross-border data transfers and the necessary permits or approvals.

This policy is not a substitute for obtaining any consent or licence required by law.

12Children’s privacy

Atifeast services are not intended to collect children’s personal data independently without the necessary legal basis.

The services must be used by legally eligible persons, or under the supervision and with the consent of a parent or legal representative where required.

If we find that a child’s data has been collected without meeting the legal requirements, we will take appropriate steps to address it.

13Updates to this policy

We may update this Privacy Policy as our services develop, as data processing procedures change, or because of regulatory and legal changes.

The last-updated date is shown at the top of this page, and we will give the necessary notice when material changes require it.

14Contact us

If you have any questions, complaints or requests about privacy, you can contact the Atifeast team.

Email: support@atifeast.com
General enquiries: info@atifeast.com
Phone
Responsible party: Atifeast

We handle privacy requests in accordance with the applicable laws and approved procedures.